Frequently asked questions

General

  • Good news! Our fresh floral hoops are designed to dry naturally and should last for several months. They stay fresh for about 3 to 5 days, depending on the types of flowers used. The drying process takes approximately 3 to 4 weeks, though this can vary based on the specific flowers. Please note that the appearance of the floral hoop will change slightly once it is fully dried.

  • Hang them anywhere you like, but we recommend displaying them in cool, dry places away from direct sunlight to ensure they last longer.

  • We highly recommend adding a few drops of essential oil or other fragrances to the flowers or foliage on the hoop. This will allow it to act as a natural diffuser for your room.

  • Preserved flowers are 100% real and natural, having undergone a preservation process where they are soaked in eco-friendly chemicals to remove their original colors before artificial colors are applied. This process gives the flowers a second life with more vibrant colors while maintaining their original textures and structure. Due to this process, the flowers become more brittle and prone to damage, so we recommend handling them with care.

    Preserved flowers typically last 3 to 6 months when exposed to air, depending on environmental conditions such as heat, sunlight, water, wind, and especially humidity. In very humid conditions, they can sometimes grow moldy. However, if kept in an enclosed display box, dome, or airtight container, they can last between 1 to 3 years, or even longer!

  • Dried flowers are natural blooms that have been air-dried in their environment, gradually losing their moisture. As a result, they tend to be more brittle compared to preserved or fresh flowers. It's common for them to break apart with frequent handling. To preserve their beauty, we recommend minimizing direct contact, as touching them can transfer oils and bacteria from your hands, potentially leading to mold.

    Additionally, dried flowers can sometimes become droopy or soft due to humidity especially if you place them where your aircon draft is or near a humidifier/water diffuser. Since flowers have pores that can absorb moisture, they might lose their firmness in damp conditions. If this occurs, place the droopy or soft flowers in a ziplock bag or an airtight container with a desiccant to absorb excess moisture and help them retain their shape.

  • Dried Flowers/Foliage:

    Dried flowers and foliage are more brittle than preserved materials since they have had their moisture removed. While dried materials are often duller in color, some retain their vibrancy even after drying. They are relatively easy to maintain. If they become dusty, use a common hairdryer to gently blow air on them from about 25 cm away with a low fan and low heat setting, or lightly dust them with a soft brush. You can also spray a layer of unscented hair spray occasionally to protect them.

    Avoid placing dried flowers near air conditioning drafts, humidifiers, or water-based diffusers, as the moisture they produce can cause the flowers to absorb excess humidity. This can lead to the flowers becoming moldy or droopy and soft to the touch.

    Preserved Flowers/Foliage:

    During the rainy season (November - March), higher humidity can cause preserved materials to develop mildew or leak preservation liquid. If flowers become slightly transparent and wet to the touch, gently blow them with a hairdryer from about 25 cm away on a low fan and low heat setting. This will help freshen the preserved materials, making them opaque again. Repeat this process occasionally to keep them fresh. You can also store them in an airtight box with a desiccant to remove moisture absorbed from the environment. Spraying them with a layer of unscented hair spray occasionally will also protect them.

    Many people ask if the preservation liquid is toxic. It is known to be eco-friendly and should not be toxic, but it is still a chemical. We recommend washing your hands with soap after handling preserved materials before touching your face or handling food.

  • All pieces are meticulously handcrafted, so once payment is completed, we are unable to process cancellations or refunds.

  • Both our wearables and floral hoops are carefully packaged in paper boxes with paper fillers for mailing or delivery.

  • Firstly, we appreciate your interest in our crafts! However, due to the nature of our slow, handmade production process and our focus on seasonal florals, each piece is truly unique and akin to a "limited edition." Therefore, there isn't a concept of "restocking" as you might find with mass-produced items in a factory setting. If an item is "sold out," it's likely because we no longer have access to the seasonal materials needed to recreate it.

    But don't worry! If you're still interested in ordering from us, please reach out. We can craft a custom order for you using similar floral materials to capture the essence of the original design.

  • We understand that many of you would love to own one of our unique crafts but may feel hesitant due to the price and desire a discount on your first purchase.

    Allow me to explain our pricing. As a woman running a small, home-based business, I personally handcraft each design in my humble home studio. While it may appear simple, every piece, regardless of size, requires extensive hours of work—from conceptualizing and research & development to the finishing touches. Unlike mass-produced items, nothing here is bought wholesale from a factory or manufacturer. Our prices reflect the dedicated time and effort put into each creation. Thank you for your understanding and support.

About our wearables

  • Introducing our newly launched wearables, crafted after extensive experimentation! We've enhanced our traditional floral wearables by applying two layers of resin as a protective coating. This not only preserves the vibrant appearance of the flowers but also extends the lifespan of your floral wearables. Storing them is simple – a regular jewelry box or any suitable container will suffice.

    However, it's important to note that like any other jewelry, colors may fade over time and wear and tear can occur.

  • Our wearables are meticulously handcrafted, resulting in each piece being unique in size and shape. We carefully select and handpick both dried and preserved floral materials, ensuring they fit seamlessly into our designs. Flowers are individually trimmed to size and delicately attached, before we meticulously apply resin layer by layer. This hand-painting process allows us to maintain the shape and texture of the original flowers, ensuring a delicate finish.

    Countless hours are dedicated to every stage of our craft, from design and crafting to coating and finishing. We also personally conduct and edit our own photo shoots. We urge you to recognize the immense amount of work and passion that goes into creating each of our pieces!

  • All our floral wearables are crafted in limited quantities, each based on carefully selected seasonal materials. Once a product is marked as 'Sold Out’ it means we no longer have access to the same seasonal materials to recreate it. However, if we are able to craft more in the future, we will indicate it as 'Notify Me' when available.

    For the latest updates on our product launches, be sure to follow our Instagram @Twistthewillowtwig. This way, you'll be among the first to know when we introduce new designs! We highly recommend getting your favorite pieces while they're available, as most of our wearables are considered "limited editions."

Island Top Sessions

  • Workshops aren't our primary focus; we're not a school, and we don't offer regular sessions every week. Instead, we've started hosting workshops as a way to share our passion and expertise with others whenever our schedule allows us to do so. Our craft has been honed over many years of experimentation, practice, and trial and error.

    What we teach during our sessions is not something you can easily find on Google or YouTube. If you're interested in attending one of our workshops, keep an eye on our Instagram account where we announce new sessions. Seats are extremely limited, so be sure to sign up as soon as they become available!

  • We begin with a brief introduction to floral materials, accompanied by various care tips. Throughout the session, feel free to ask any questions, and we'll do our best to address them.

    Next, we'll guide you through the process of designing your wearable florals. We'll provide a short demonstration to illustrate the techniques.

    Once you're ready, you'll have the opportunity to select your floral materials from our mini flower bar and begin crafting your design. We encourage attendees to take their time during the design and crafting process—we don't believe in rushing creativity.

    Based on our past workshops, sessions typically last anywhere from 2.5 to 3 hours, and in some cases, even longer.

  • During each session (depending on the type you signed up for), you'll focus on crafting one wearable floral piece. Unlike other crafting workshops where multiple pieces can be crafted in a single session, our wearable florals are intricate crafts that demand dedicated time and attention to detail.

  • Yes, we offer private sessions with a minimum requirement of 5 participants. If your group consists of 1 to 4 people, you can still arrange a private session; however, you would need to pay for the minimum seating of 5. Each session can accommodate between 5 and 6 participants, depending on the craft you’re interested in. For private sessions, you have the flexibility to choose a date and time that works best for you. You can hold the session either at our home studio or at a location of your choice. If you prefer an off-site location, an additional fee will apply to cover transportation, setup, and teardown.

    **Note: We require a minimum seating of 5 participants for private workshops, even if your group has fewer members. This is because we arrange and plan each session based on your preferred date and time, ensuring a personalized experience. You’re guaranteed a private crafting experience in a cozy, intimate setting, exclusively with your close ones.

Weddings

  • Each and every hoop is meticulously designed and crafted by me upon order, ensuring that each piece is uniquely beautiful. Countless hours are dedicated to every aspect of the crafting process, from planning the shape and structure to preparing and conditioning the floral materials. Crafting a floral hoop demands double to triple the time required for crafting a traditional floral bouquet. Additionally, when fresh floral materials are used, we ensure that each flower has access to a water source to maintain its freshness throughout your wedding day. These intricate processes ensure that every hoop is slightly different and requires a unique approach.

  • When brides decide to engage us as their floral hoop vendor, we usually recommend arranging a physical meet-up. However, given the current circumstances with Covid-19, this session is not compulsory, and we understand if some brides prefer to communicate remotely. Nevertheless, we find that meeting in person allows for a more personal discussion, especially since our floral hoops are customized to fit your unique preferences in terms of design and size.

    During these sessions, which typically last no more than an hour, we discuss color themes, design ideas, floral materials, and any additional requirements such as groom's boutonnières or bridal squad florals. We also offer recommendations and advice, and brides are welcome to ask any questions they may have about our floral hoops. Essentially, it's a time for us to get to know each other better and ensure that we capture your vision perfectly.

    After the meeting, we will prepare a proposal within approximately two weeks. This proposal will include a mood board, a rough sketch based on your preferred color theme and floral materials, and a quotation. We'll share these details with you via email, and we can continue discussing and refining the proposal as needed. Once you're satisfied with the proposal and quotation, a 50% non-refundable deposit is required to secure your dates. The final payment is due two weeks before your wedding day.

    For any further inquiries regarding your big day, please feel free to reach out to us via email at twistthewillowtwig@gmail.com!

  • We pride ourselves on using a wide range of materials to bring your vision to life. From faux flowers to fresh, dried, and even preserved blooms, we strive to offer a diverse selection to suit your preferences. If needed, we're even willing to specially source materials from overseas to fulfill your brief. Just let us know your requirements, and we'll do our utmost to recommend the best options for you!

  • The 50% deposit collected upon confirming your wedding dates is non-refundable, as clearly stated on the invoice. This deposit is essential to protect the time and resources invested in designing and preparing for your wedding, including ordering floral materials well in advance. In the event of unforeseen circumstances leading to the postponement of your wedding, we are happy to reschedule the dates accordingly. However, please note that refunds or credits will not be issued.

    We kindly ask for your understanding in this matter. If, under special circumstances, you have been issued credits as a gesture of goodwill, please be aware that these credits are valid for use on bespoke crafts only, as your deposit was made for a bespoke order as well. Credits cannot be used for standard crafts available on our website.

    Should you have any further questions or require clarification, please don't hesitate to reach out to us!

Shipping/Delivery

  • We provide complimentary standard tracked mail via SingPost for every wearable, ensuring secure delivery to your letterbox within 2-3 working days. Upon shipment, you'll receive a tracking number via email.

    For floral hoops, we offer free standard doorstep delivery between 10am and 6pm. Once your hoop is ready, you'll receive a delivery date notification via email.

    Please note that all floral hoops require a 3-day lead time as they are crafted upon order.

    If you prefer express doorstep delivery with a specific time and date, a $15 surcharge applies. Simply email us at twistthewillowtwig@gmail.com after making payment, quoting your invoice/payment number and your preferred date and time. We'll promptly provide you with a payment QR code for express delivery.

    Please be aware that we are unable to deliver to restricted locations such as airports, Sentosa, Tuas Industrial areas, military camps, Jurong Port, PSA Terminal, Jurong Island, and offshore islands.

  • Absolutely! For international customers interested in our floral wearables, simply drop us an email at twistthewillowtwig@gmail.com with your desired delivery country. We'll promptly provide you with a shipping price and estimated delivery time.

    Once you're satisfied with the cost, we'll send you an invoice with payment details. Please note that we currently only accept bank transfers in our local currency (SGD) for overseas purchases. Upon receiving payment, we'll begin crafting your order and ship it out within 3-5 business days.

    Please keep in mind that shipping time and costs vary depending on the destination country, so feel free to reach out via email for more information!

flowers of twist the willow twig
flowers of twist the willow twig
we dry our own flowers
perfect flower decor